FAQs
How can I contact Shipio?
You can email us at info@shipio.net and our customer support team will be happy to assist you with any questions or concerns.
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
We ship our products from international fulfillment centers depending on product availability.
Can I change or cancel my order?
We aim to process orders as quickly as possible. If you need to change or cancel your order, please contact us within 12 hours of placing your order. Requests made after this time may not be possible once the order has been processed.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as other secure payment methods available at checkout.
When will my order be processed?
Orders are typically processed within 1–3 business days. Please allow additional time during peak seasons or holidays.
How long does shipping take?
Shipping times vary by destination. Most orders arrive within 7–14 business days after processing. You will receive a tracking number once your order has shipped.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use this to follow your package until delivery.
What is your return policy?
If you are not satisfied with your purchase, you may return eligible items within 30 days of delivery. Products must be unused and in their original packaging. Please contact our support team for return instructions.
Are your products safe for pets?
Yes. We carefully select products designed for pets and recommend using all items as directed. If you have specific concerns, please consult your veterinarian before use.